Betting and spinning reels should stay firmly in the "entertainment" column of your life, never the "income" one. Grosvenor operates a casino, live casino, poker platform and sportsbook for players in the UK, and this page sets out the controls available to you and where to turn if things stop feeling fun. We're an independent portal, not the operator, so treat this as a starting point rather than the final word – always check the tools directly on the platform you use.
Gambling as entertainment, not income
The moment gambling is treated as a way to pay bills or recover a loss, something has already gone wrong. There's no staking pattern that turns a game of chance into a reliable earner, and any product that seems to promise otherwise deserves scepticism. Grosvenor's own products are games of chance, and they're built around a house edge like any casino or sportsbook.
When it stops being fun
Warning signs tend to build quietly before they become obvious:
- Chasing losses with bigger stakes than planned
- Gambling with money set aside for bills, rent or food
- Lying to family or friends about time or money spent
- Feeling irritable or anxious when not gambling
- Borrowing to fund play, or hiding transactions
Any one of these on its own is worth pausing over. Several together are a clear signal to use the tools below or speak to one of the organisations further down this page.
A short self-check
Ask yourself, honestly:
- Have you spent more time or money gambling than you intended?
- Have you tried to cut back and found it harder than expected?
- Do you gamble to escape stress, boredom or low mood?
- Have you hidden bets or losses from someone close to you?
- Has gambling affected your work, studies or relationships?
- Do you need to gamble with more money to get the same feeling?
A "yes" to more than one or two is worth taking seriously – not as a diagnosis, but as a nudge to use a limit, a break, or one of the support lines below.
Grosvenor's own control tools
The operator publishes a set of account-level controls that any registered player can switch on. Worth remembering: these sit on the operator's own platform, so they're set up and managed there, not through this portal.
| Tool | What it does |
|---|---|
| Reality checks | On-screen reminders every 10 to 60 minutes to track playing time |
| Net deposit limits | Daily, weekly or monthly caps on how much goes in |
| Take a break | Locks the account for 24 hours up to 6 weeks |
| Self-exclusion | Blocks account access for 6 months to 5 years |
None of these require a reason – you can set a deposit limit or take a break at any point, whether or not anything feels wrong yet.
Tips for gambling sensibly
- Set a deposit limit before you start, not after a loss
- Treat any stake as spent the moment you place it
- Avoid gambling when tired, stressed or after drinking
- Take regular breaks rather than long uninterrupted sessions
- Never borrow to gamble or chase a losing session
Where to find help in the UK
If gambling has started to feel less like a choice, free and confidential support is available. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24/7. BeGambleAware offers information and support for anyone worried about their own play or someone else's, and GamStop provides free self-exclusion across all UK-licensed gambling sites at once. For more intensive or residential treatment, Gordon Moody is worth knowing about.
Blocking software
If you'd rather remove temptation from the device itself, Gamban and the free BetBlocker both block gambling sites and apps across most platforms – useful during a break, or alongside self-exclusion.
Protecting minors
Grosvenor's products are restricted to those 18+, and this portal's content is written for an adult audience only. If a phone, tablet or computer is shared with a child, parental-control software such as Net Nanny or Qustodio can stop gambling sites being reached in the first place.
Questions about this page can be sent to [email protected]. Gambling should be entertainment, not a chore.
Everything on this page is informational and promotional in nature – we don't run a casino, a bookmaker or any gambling operation ourselves. Access is limited to those 18 and over (18+). If gambling ever stops feeling like fun, BeGambleAware.org offers free, confidential support.