This notice explains how Grosvenor information is presented on this portal and, separately, how grosvenor-online.uk itself handles the data of the people who read it. It does not describe how the operator processes data once a visitor leaves this site and registers on the operator's own platform – that relationship is governed by the operator's own privacy notice, not this one.
The short version
grosvenor-online.uk is an independent information and marketing portal, not the gambling operator it writes about. The data controller for this site is the team behind grosvenor-online.uk, reachable at [email protected]. We collect a limited amount of technical and contact-form data to run the site and answer questions – nothing close to the account, identity or payment data a casino operator holds once you register with it.
Data you hand over vs data we observe
Two categories of information reach us, and they're worth telling apart:
- Data you hand over – your name and email address if you use the contact form, and anything you choose to write in your message.
- Data we observe – standard technical logs (IP address, browser type, pages visited, approximate location) and cookie data, covered in full in our separate cookie policy.
- We never ask for identity documents, card numbers or bank details on this portal – any request for those belongs to the operator's own registration process, not ours.
We use this information to run the site, respond to messages within a reasonable time, and understand which pages are useful to readers – nothing is used to build a profile for gambling purposes.
Processors and transfers
Where hosting, analytics or email delivery is handled by a third-party processor, that processor only sees what's needed to provide the service and is bound to use it for no other purpose. We do not sell visitor data to advertisers, data brokers or the operator itself. If any processor is based outside the UK, appropriate safeguards apply to the transfer under UK data protection law.
Exercising your rights
Under the UK GDPR and the Data Protection Act 2018, you can ask us to confirm what data we hold about you, correct it, delete it, restrict its use, receive a copy in a portable format, or object to processing – and you can withdraw consent at any time where consent is the basis for it. Send a request to [email protected] and we'll respond within a reasonable time.
If you're not satisfied with our response, you can complain to the UK's supervisory authority, the Information Commissioner's Office (ICO).
Retention
Contact-form correspondence is kept only as long as needed to deal with the query and for a reasonable period afterwards in case of follow-up, then deleted. Technical logs are held for a limited period for security and performance purposes before being cleared automatically.
Under-18s
This portal is not aimed at, and must not be accessed by, anyone under 18+. We don't knowingly collect data from minors, and gambling-related content of any kind should only ever be viewed by an adult of legal age.
This policy may be updated from time to time to reflect changes in law or in how the site operates; the current version always applies from the date it's published. Last updated: 26 November 2025.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.