Privacy Policy – Grosvenor Casino
How this site remembers you
This privacy notice explains how grosvenor-online.uk – an independent information and marketing portal about Grosvenor Casino – collects, uses and protects your personal data when you visit our site. We are not the casino operator; Rank Interactive (Gibraltar) Limited runs the Grosvenor platform at its own domain. This notice covers only what we collect through your use of this review portal, not what the operator collects once you register and play at Grosvenor itself.
You must be aged 18+ to use this site. We take your privacy seriously and handle all information in line with UK data protection law – the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who controls your data
The data controller for grosvenor-online.uk is the editorial team responsible for this portal. You can reach us at [email protected] for any questions about how we handle your information. We are separate from Rank Interactive (Gibraltar) Limited, the company that operates the Grosvenor casino and sportsbook.
What information we collect
We collect two kinds of data when you visit grosvenor-online.uk:
Technical data gathered automatically through cookies and similar tracking technologies. This includes your IP address, browser type and version, operating system, pages you view, time spent on each page, referring site, and device identifiers. These details help us understand how visitors use the portal and where we can improve the experience.
Good to know: we do not collect this data to identify you personally – it is aggregated and analysed in anonymised form. Individual browsing sessions are not linked to named individuals unless you choose to contact us directly.
Contact information you provide voluntarily when you write to us via email or a contact form. This might include your name, email address and the content of your message. We collect this only when you initiate contact, and we use it solely to respond to your inquiry.
Why we process your data
We use the information described above for the following purposes:
- To operate and maintain the grosvenor-online.uk portal
- To analyse visitor behaviour and improve our content about Grosvenor Casino
- To respond to questions or feedback you send us
- To comply with legal obligations, including those around responsible gambling and age verification
The lawful basis for processing technical data is legitimate interest – we have a legitimate business interest in understanding how our portal is used, and that interest is balanced against your privacy rights. For contact-form data, the lawful basis is either consent (you choose to write to us) or contract (responding to your inquiry is part of the service we provide).
Third parties and data sharing
We share certain data with third-party processors to keep this site running and to understand how visitors engage with our Grosvenor content:
| Category | Purpose | Data shared |
|---|---|---|
| Analytics | Measure traffic and user behaviour | IP address (anonymised), pages viewed, session duration |
| Hosting | Store and serve the site's content | Technical logs, IP addresses |
| Advertising networks | Display relevant offers | Cookie identifiers, browsing activity on this site |
These processors operate under contracts that require them to protect your data and use it only for the purposes we specify. Some of them are based outside the UK – when data leaves the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities.
We never sell your personal data. Any sharing is limited to the technical purposes above, and we retain control over how that data is used.
Your rights under UK GDPR
You have the following rights regarding your personal information:
- Access: request a copy of the data we hold about you
- Rectification: ask us to correct inaccurate or incomplete information
- Erasure: request deletion of your data, subject to legal retention requirements
- Restriction: ask us to limit how we process your data in certain circumstances
- Portability: receive your data in a structured, commonly used format
- Objection: object to processing based on legitimate interest, including direct marketing
- Withdraw consent: where processing relies on your consent, you can withdraw it at any time
To exercise any of these rights, email [email protected] with your request. We will respond within one month. In practice: most requests are straightforward, but we may ask for proof of identity if we need to confirm who is making the request.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can reach the ICO at ico.org.uk or by calling 0303 123 1113.
How long we keep your data
Technical data collected through cookies is typically retained for up to 26 months, in line with common analytics practices. Contact-form submissions and email correspondence are kept for as long as needed to resolve your inquiry, then archived or deleted within two years unless a longer retention period is required by law.
Aggregated, anonymised data – which can no longer identify you – may be retained indefinitely for statistical and reporting purposes.
Protection of minors
This site is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, contact [email protected] and we will delete it promptly.
Worth remembering: if you share a device with someone under 18, consider using parental-control software such as Net Nanny or Qustodio to restrict access to gambling-related content.
Changes to this privacy notice
We may update this notice from time to time to reflect changes in how we operate grosvenor-online.uk or to comply with new legal requirements. When we make significant changes, we will update the "last revised" date below and, where appropriate, notify you by email or through a notice on the site.
Last revised: 26 November 2025
Contact us
Questions about this privacy notice, or how we handle your data? Write to the grosvenor-online.uk editorial team at [email protected] – we aim to respond within 48 hours.
For questions about your Grosvenor Casino account, deposits, withdrawals or gameplay, contact the operator directly through the support channels available on the Grosvenor platform itself. We cannot access player accounts or casino records.
Disclaimer: This page is provided for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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