Grosvenor has operated licensed gaming since 1970 and now runs casino, live tables, poker and sports betting online for players in the UK. We hold over 300 games on mobile and hundreds more on desktop, sourced from providers including Pragmatic Play and Playtech. Our welcome offer pays £40 as a bonus plus 100 free spins on Big Bass Splash from a £20 deposit, with 10x wagering and a £2,000 maximum payout from the bonus. We're licensed and regulated in Great Britain by the Gambling Commission under account number 57924, and our parent company Rank Interactive (Gibraltar) Limited is also licensed by the Government of Gibraltar.
Our £40 welcome bonus and what it takes to clear
The headline package awards a £40 bonus alongside 100 free spins when you deposit £20 or more. PayPal and Paysafecard are excluded from this offer. The bonus carries 10x wagering, meaning you'll stake £400 before withdrawing. Winnings from the bonus are capped at £2,000. The 100 spins run on Big Bass Splash.
We also run a Grand Prize Wheel that awards one free spin daily. Non-cash prizes from the wheel expire within 24 hours. Our Top of the Slots promotion gives 5 free spins each day when you stake £10 on selected slots; this runs until 30 August 2026. Summer Cash Spins awards one entry per £10 staked on chosen slots, entering you into a weekly £25,000 draw and a £20,000 sharepot, also ending 30 August 2026. Cash prizes from this promotion carry no wagering.
| Parameter | Value |
|---|---|
| Operator | Rank Interactive (Gibraltar) Limited |
| GB Licence | Gambling Commission account 57924 |
| Games | 300+ on app, hundreds on desktop |
| Providers | Pragmatic Play, Playtech, among others |
| Payments | Visa, Mastercard, PayPal, Paysafecard, Apple Pay, Instant Bank Transfer |
| Currencies | £, € |
| Withdrawal Time | Within 15 minutes (Fast Withdrawals), otherwise 1–3 working days |
| Minimum Deposit | £5 (Visa, Mastercard, Apple Pay, Instant Bank Transfer), £10 (PayPal, Paysafecard) |
| Welcome Bonus | £40 + 100 Free Spins from £20 |
| Wagering | 10x |
| Mobile | Dedicated apps for casino, live casino and poker; browser play available |
| Support | 24/7 live chat |
How slots, tables and sports sit together
Our library spans slots, live casino, table games, poker and sports betting. The casino app holds 300 games; desktop carries hundreds. Slots run from traditional three-reel formats through to Megaways and jackpot titles. Big Bass Splash is the designated free-spins game for the welcome offer.
What the live tables cover
We run roulette and blackjack in the live casino, alongside baccarat and poker variants. Tables are staffed around the clock, and you can filter by stake or game type. Our Ultimate Casino Championship awards seats in a £40,000 final when you stake £10 cash on roulette or blackjack during qualifying rounds.
Sports coverage and tournament play
The sportsbook accepts singles and multiples across football, tennis, basketball, ice hockey and American football. You can combine up to 12 selections on one coupon, and a Teaser+ option allocates pre-set points to all outcomes in a parlay containing spreads or totals. An Auto Sub feature transfers football player prop bets to the direct substitute if your chosen player is replaced during regular time. Net payout on any bet or combination is capped at €250,000, and the minimum stake accepted is £0.10.
Poker and the Goliath tournament
We host the Goliath, which holds the record for the biggest live poker tournament in Europe outside Las Vegas. Online poker runs through a dedicated app, and you'll find cash tables alongside scheduled tournaments. Sit-and-go formats are available when you prefer short sessions.
Specialty games
Slingo and bingo sit alongside the casino library. Virtual sports include football, horse racing, greyhounds, tennis, basketball, ice hockey and American football, with RTPs ranging from 65% to 95% depending on the title.
Licensing, ownership and where your money sits
Rank Interactive (Gibraltar) Limited operates our platform under company registration number 120385. We're licensed and regulated in Great Britain by the Gambling Commission under account number 57924. For non-GB customers we hold licences from the Government of Gibraltar under numbers RGL 133 and RGL 134. Our land-based casinos operate under separate Gambling Commission licences: 614, 33465 and 34161.
Funds at least equal to the value of all active customer balances are held in a designated bank account, separate from our business accounts. This arrangement meets the Gambling Commission's medium level of protection. Your balance is never used for operating expenses, and the segregated structure ensures you can access your money even if the company faces financial difficulty.
Depositing and withdrawing – methods, limits and timing
We accept Visa, Mastercard, PayPal, Paysafecard, Apple Pay and Instant Bank Transfer. Credit cards and American Express are not supported. Minimum deposits are £5 for most methods, rising to £10 for PayPal and Paysafecard. All transactions are processed in pounds or euros. Transactions appear as "GROSVENOR" on your statement.
| Method | Min Deposit | Min Withdrawal | Withdrawal Time |
|---|---|---|---|
| Visa | £5 | £5 | 15 minutes (Fast) / 1–3 days |
| Mastercard | £5 | £5 | 15 minutes (Fast) / 1–3 days |
| PayPal | £10 | £5 | Within 15 minutes |
| Instant Bank Transfer | £5 | £5 | Within 15 minutes |
| Paysafecard | £10 | n/a | n/a |
| Apple Pay | £5 | n/a | n/a |
Fast Withdrawals clear within 15 minutes for Visa, Mastercard, PayPal and Instant Bank Transfer. Standard processing takes one to three working days for card withdrawals. We never charge fees on withdrawals. Payouts follow our net deposits policy: withdrawals are paid to the method with the highest net deposits value, calculated as a running total of deposits minus withdrawals per payment method.
Signing up and what verification asks for
Registration takes four steps. Click the Sign-Up button in the top-right corner of our homepage. Provide your name, address, date of birth, country of residence, email and phone number. Choose a username and password. We'll ask you to verify your account to comply with legal and regulatory obligations.
Verification checks confirm your age, identity, address, location, financial circumstances and the source of funds. Documents we may request include a passport, full driving licence, national identity card, utility bill from the last three months, bank statement from the last three months, or a photograph of you holding your ID open at the relevant page. Your account will be suspended or limited, and withdrawals blocked, until initial checks are successfully completed. Source of funds information is requested from time to time to comply with anti-money laundering and responsible gambling legislation.
Playing on a phone or tablet
We offer dedicated mobile apps for casino, live casino and poker. The casino app runs 300 games; desktop carries the full library. You can download the Grosvenor Casino app, the Grosvenor Live Casino app and the Grosvenor Poker Online Games app from the relevant store. Browser play is available on mobile without downloading an app, though the app experience is optimised for smaller screens and touch controls.
The mobile site mirrors the desktop layout, with game filters and account management accessible from the menu. Live chat support runs through the app and the browser alike. Deposits and withdrawals use the same methods as desktop, and all limits and processing times are identical across devices.
Reaching our support team
Customer support runs 24/7 through live chat. You can reach the team directly from any page on our site or through the mobile app. For data protection queries, email [email protected] or write to the Data Protection Officer at Rank Interactive (Gibraltar) Limited, c/o TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN. Our support team handles questions about registration, deposits, withdrawals, bonuses, verification and technical problems.
Complaints must be notified within six months of the incident. Complaints specifically about the functionality or settlement of a game or wager must be raised within seven days. We typically retain data for seven years from when the relationship ends. Data used for marketing purposes ceases to be used no more than two years after the last transaction.
Membership perks online and on the ground
Grosvenor Membership links your online account with our land-based casinos across the UK. The programme provides perks and advantages applicable both online and at physical venues. You earn points through your play, and these unlock access to tiers with increasing benefits. The membership bridges the gap between our digital platform and our casino floors, so a session at a land-based table contributes to the same rewards programme as a slot spin at home.
What makes us different
We operate both online and in land-based casinos across the UK, giving our membership programme a dual-channel structure. Your online play contributes to the same rewards you earn at our physical venues, and vice versa. The Goliath poker tournament, which we host, holds the record for the biggest live poker tournament in Europe outside Las Vegas. Our Ultimate Casino Championship awards seats in a £40,000 final to players who stake £10 cash on roulette or blackjack during qualifying rounds.
Our Auto Sub feature automatically transfers football player prop bets to the direct substitute if your selected player is replaced during regular time. The Teaser+ option in the sportsbook allows you to allocate a pre-set amount of points to all outcomes in a parlay containing spreads or totals. We limit our maximum liability for a wager to the greater of the wager amount or £1,000, and liability relating to the loss or misapplication of funds is capped at the greater of the amount lost or £1,000.
Where Grosvenor stands for UK players
Our GB licence from the Gambling Commission under account number 57924 covers casino, live casino, poker and sports betting for UK customers. The operating company, Rank Interactive (Gibraltar) Limited, holds separate Gibraltar licences for non-GB customers. Land-based operations run under three additional Gambling Commission licences. Customer funds are held in a designated bank account separate from business accounts, meeting the medium level of protection required by the Commission.
We accept players from five jurisdictions: the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man and Gibraltar. You must be 18 or over to register. An account becomes dormant if not logged into for 12 months or more; we'll attempt to contact you 30 days before this status is applied. No funds are deducted from your account while it is classified as dormant. If an abandoned sportsbook event does not resume within 12 hours of its start time, all pending offers are settled as void.
Responsible gambling
We provide reality checks that remind you every 10 to 60 minutes to help track playtime. Take-a-break locks your account for a period from 24 hours to six weeks. Net deposit limits let you set daily, weekly or monthly caps to manage spend. Self-exclusion blocks access to your account for six months to five years. Bonus funds can only be spent after the cash in your account is spent. When placing a wager using a combination of cash and bonus funds, winnings are credited proportionately to the cash and bonus balances.
Gambling should be entertainment, not a chore. If it stops feeling like that, free and confidential support is available from GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware offers advice and resources at begambleaware.org. GamStop (gamstop.co.uk) provides free national self-exclusion across all UK-licensed sites. Gordon Moody (gordonmoody.org.uk) offers residential and online treatment. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free, multi-platform) can prevent access to gambling sites across all your devices.
If you share a device with someone under 18, consider parental-control software such as Net Nanny or Qustodio. You must be 18 or over (18+) to use this site. T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
Frequently asked questions
How long do withdrawals take at Grosvenor Casino?
Fast Withdrawals clear within 15 minutes for PayPal, Visa, Mastercard and Instant Bank Transfer. Standard card withdrawals take one to three working days. We never charge fees on any withdrawal.
Which payment methods can I use to deposit and withdraw?
We accept Visa, Mastercard, PayPal, Paysafecard, Apple Pay and Instant Bank Transfer for deposits. Withdrawals are available via Visa, Mastercard, PayPal and Instant Bank Transfer. Minimum deposits are £5 for most methods, £10 for PayPal and Paysafecard. Credit cards and American Express are not supported.
What documents do I need to provide for identity verification?
We may request a passport, full driving licence, national identity card, utility bill from the last three months, bank statement from the last three months, or a photograph of you holding your ID open at the relevant page. Your account will be suspended until initial verification checks are completed.
Can I bet on sports as well as play casino games at Grosvenor?
Yes, our sportsbook covers football, tennis, basketball, ice hockey and American football. You can place singles and multiples, and combine up to 12 selections on one coupon. Net payout on any bet or combination is capped at €250,000.
Is there a mobile app or do I need to use a browser?
We offer dedicated apps for casino, live casino and poker. The casino app runs 300 games; the full library is available on desktop and through the mobile browser. You can download the apps from the relevant store, or play directly in your browser without installing anything.
How do I set a deposit limit or take a break from playing?
You can set daily, weekly or monthly net deposit limits from your account settings. Take-a-break locks your account for a period from 24 hours to six weeks. Self-exclusion blocks access for six months to five years. Reality checks remind you every 10 to 60 minutes to help track playtime.
How can I contact Grosvenor support if I have a problem with my account?
Customer support runs 24/7 through live chat, accessible from any page on our site or through the mobile app. For data protection queries, email [email protected] or write to the Data Protection Officer at Rank Interactive (Gibraltar) Limited, c/o TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN.
Game Providers
