We've operated under the Grosvenor name across land-based and online venues since long before the current UK licensing framework came into force, and today we hold Great Britain licensing under account number 57924 from the Gambling Commission. Our online platform runs hundreds of casino games alongside live dealer tables, poker rooms and a sportsbook, all accessible from a browser on any device. Withdrawals clear within 15 minutes for PayPal and Fast Withdrawal-eligible methods, or 1–3 working days for standard card payouts. The welcome package puts £40 in bonus funds and 100 Free Spins on Big Bass Splash on the table for a first deposit of £20 or more, subject to 10× wagering and a £2,000 maximum win from the bonus itself.
Our £40 bonus and what clearing it actually takes
Deposit at least £20 using any method except PayPal or Paysafecard and you receive £40 in bonus credit plus 100 Free Spins allocated to Big Bass Splash. The bonus carries a 10× wagering multiplier and caps winnings at £2,000. Anything above that ceiling is removed when you meet the playthrough or request a withdrawal, whichever comes first.
Wagering applies to the £40 bonus before you can withdraw it or any profit derived from it. We do not publish a maximum stake limit while the bonus is active, nor do we break down contribution percentages by game type in the terms that accompany this offer. The Free Spins land in your account for use on one title only; any winnings from them fold into your bonus balance and count toward the same £2,000 cap and 10× requirement.
| Term | Detail |
|---|---|
| Operator | Rank Interactive (Gibraltar) Limited |
| Licence (GB) | Gambling Commission account 57924 |
| Licence (non-GB) | Gibraltar RGL 133 & 134 |
| Welcome offer | £40 Bonus + 100 Free Spins |
| Minimum deposit (bonus) | £20 |
| Wagering | 10× |
| Maximum win (bonus) | £2,000 |
| Free Spins game | Big Bass Splash |
| Withdrawal time | 15 minutes (Fast Withdrawals); 1–3 working days (cards) |
| Minimum deposit | £5 (Visa, Mastercard, Instant Bank Transfer, Apple Pay); £10 (PayPal, Paysafecard) |
| Minimum withdrawal | £5 |
| Currencies | £, € |
| Support | Live chat, email – 24/7 |
T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
Licensing, ownership and where your funds sit
Rank Interactive (Gibraltar) Limited, company registration number 120385, is the operating entity behind this site. We hold two separate licences depending on where you play from: GB customers fall under Gambling Commission oversight with account number 57924, while players outside Great Britain are covered by Gibraltar licensing under RGL 133 and RGL 134. Our land-based casino venues operate under distinct Gambling Commission licences – 614, 33465 and 34161 – which remain separate from the online permissions.
Customer balances are protected at the medium level defined by the Gambling Commission: we maintain funds at least equal to active player balances in a designated bank account that sits apart from our business operating accounts. That arrangement means your deposited money is ringfenced, rather than pooled with the revenue we use to pay suppliers or staff.
What that protection level means in practice
Medium segregation gives you a priority claim on the designated account if the company enters insolvency, ahead of unsecured creditors but behind costs directly tied to winding up the estate. The Gambling Commission defines three tiers – low, medium and high – and we meet the middle standard, which is the threshold most UK-licensed operators work to. High protection adds trust-based isolation; low protection allows short-term use of customer funds for operational liquidity, which we do not do.
How our game library breaks down
We describe the collection as "hundreds of games" without fixing an exact count, and our mobile app listing states 300 titles available there. The catalogue divides into slots, Megaways variants, jackpot pools, live casino tables, roulette (both RNG and live), poker rooms, a sportsbook, traditional table games, Slingo hybrids and bingo.
Two providers appear by name in our terms: Pragmatic Play supplies a portion of the slots and live content, and Playtech powers another segment of the library, including some of the poker infrastructure. Other studios contribute to the collection, but we do not publish a full provider roster on our public pages.
Virtual sports and their return percentages
The virtual betting section carries fixed-odds simulations with published RTP bands rather than single figures. Virtual Football sits between 81% and 92%, Virtual Horse Racing and Virtual Greyhounds run 80–85%, Virtual Tennis spans 80–95%, Virtual Basketball and Virtual American Football both return 91–93%, and Virtual Ice Hockey ranges from 65% to 93%. Those figures represent theoretical return over the long run, not session-by-session outcomes, and the wide spreads reflect different bet types within each simulation.
Slots, jackpots and live dealer depth
Slots make up the largest share of the library, with Megaways mechanics appearing as a separate filter in the lobby rather than mixed into the general list. Jackpot games pool prize money across sessions, and we link some of them to networks that span multiple sites under the same operator umbrella. The live casino runs tables for roulette, blackjack and baccarat, staffed around the clock, with camera feeds streamed from studio floors rather than generated in-engine like the virtual sports offerings.
Getting money in and out, with the timings that matter
Visa and Mastercard both accept deposits from £5 and clear withdrawals back to the same cards with a £5 minimum. PayPal requires £10 to deposit but withdraws from £5, and payouts land within 15 minutes when you use that wallet. Instant Bank Transfer matches Visa's £5 floor in both directions and also clears withdrawals in 15 minutes when you select it. Apple Pay takes £5 deposits but does not handle withdrawals at all – money goes out by another route. Paysafecard accepts £10 deposits with no withdrawal option; it is an entry-only method.
We support pounds sterling and euros across all of those channels. Deposits post to your account immediately upon approval, which typically means the moment your bank or wallet confirms the transaction. Withdrawals fall into two timing buckets: Fast Withdrawals clear in 15 minutes for PayPal and Instant Bank Transfer, while card payouts take 1–3 working days depending on your issuer's processing schedule. We never charge a fee on any withdrawal; the operator's own terms state that plainly.
Where your withdrawal actually goes
We route payouts to the method holding the highest net deposits value at the time you request a withdrawal. Net deposits means the running total of money paid in minus money already withdrawn via that method, calculated separately for each channel you have used. If you deposited £100 by Visa and £50 by PayPal, then withdrew £30 to your Visa, your net values sit at £70 for Visa and £50 for PayPal – so the next withdrawal defaults to the card. That policy exists to satisfy anti-money-laundering rules, and it runs automatically without needing you to choose each time.
| Method | Minimum deposit | Minimum withdrawal | Withdrawal timing |
|---|---|---|---|
| Visa | £5 | £5 | 15 min (Fast) / 1–3 days |
| Mastercard | £5 | £5 | 15 min (Fast) / 1–3 days |
| PayPal | £10 | £5 | 15 minutes |
| Instant Bank Transfer | £5 | £5 | 15 minutes |
| Apple Pay | £5 | n/a | – |
| Paysafecard | £10 | n/a | – |
Signing up and what we check before your first payout
Registration opens when you click the Sign-Up button in the top-right corner of any page. You provide your name, address, date of birth, country of residence, email and phone number, then choose a username and password. The account goes live as soon as you confirm your email address, and you can deposit immediately after that.
Verification checks arrive later, triggered by our legal and regulatory obligations rather than a fixed deposit threshold. We request documents to confirm your age, identity, address, location and – from time to time – the source of the funds you are playing with. That last category stems from anti-money-laundering and responsible-gambling legislation, and it can land at any point in your account's life rather than only at the start.
What you will be asked to send
Acceptable identity documents include a passport, full UK driving licence or national identity card. Address proof comes from a utility bill or bank statement dated within the last three months. In some cases we ask for a photograph of you holding your ID open at the relevant page, which ties the document to the person submitting it. Marriage certificates, civil partnership certificates, deed polls, decrees absolute and final orders are requested when your account name differs from the name on your primary ID, which happens after a legal name change.
Your account is suspended or limited until initial checks clear, and withdrawals are blocked during that window. The suspension lifts as soon as we confirm the documents, which typically takes one working day from the moment you upload the last required file. A request that arrives incomplete – a bill older than three months, an ID photo too blurred to read – restarts the clock when you resubmit.
What browser and app access look like on a phone
The site runs in any mobile browser without needing an install, and the layout adapts to portrait and landscape orientations as you rotate the device. Games load in the same window rather than opening in a separate app shell, and the lobby filters – slots, live casino, table games – sit behind a slide-out menu instead of a fixed sidebar. Logging in, depositing and withdrawing all work from the browser; you do not need our app to complete any of those tasks.
We publish three separate apps: the Grosvenor Casino app, the Grosvenor Live Casino app and the Grosvenor Poker Online Games app. Each targets one vertical rather than bundling the whole platform into a single download. The Casino app description states it carries 300 games, which is a subset of the full browser library. The Live Casino app streams the dealer tables, and the Poker app handles tournament registration and cash-game seating for our poker rooms.
What differs between the browser and the apps
Game selection is narrower in the apps than in a browser, because the app package size limits how many titles we can bundle into the download. New releases typically appear on the website first and migrate to the app catalogue a few weeks later, once we have tested performance across device generations. Account settings, deposit limits and self-exclusion controls remain identical between the two environments – changing a limit in the app updates it on the website at the same time, since both draw from the same backend.
Push notifications arrive when you use an app but not when you play in a browser. We send alerts for tournament start times, bonus expiry and messages from support, all of which you can disable in the app's notification settings without affecting your ability to play. The browser experience is purely pull-based: you see updates only when you refresh or navigate to a new page.
Our Grosvenor Membership and how it links online play to physical venues
Grosvenor Membership ties your online account to our network of land-based casinos around the UK. A single membership number gives you access to perks and advantages that apply in both environments: earning online contributes toward benefits you can redeem when you visit a physical venue, and activity in our brick-and-mortar locations feeds back into the same profile. The structure recognises play across verticals rather than siloing online and offline into separate loyalty schemes.
We do not publish tier names, point-accrual rates or cashback percentages in the terms accompanying the welcome offer, so the specifics of progression and reward remain case-by-case. The membership framing positions Grosvenor as a hybrid operator where online sessions and in-person visits contribute to the same relationship, which is a shape most digital-only competitors cannot replicate.
Recurring promotions beyond the welcome package
The Grand Prize Wheel awards one free spin per day, with non-cash prizes expiring 24 hours after you claim them. No wagering figure is published for this mechanic, so any winnings from it may fold into your withdrawable balance or into bonus funds depending on which segment the wheel lands on.
Top of the Slots requires a £10 daily stake on selected slots to earn 5 Free Spins. The promotion runs until 30 August 2026. Summer Cash Spins converts every £10 wagered on its qualifying slots into one entry for a weekly £25,000 draw and a £20,000 sharepot, with cash prizes carrying no wagering requirements. That campaign also closes on 31 August 2026, and the terms carry a one-day discrepancy between the short summary and the detailed schedule – we treat the later of the two dates as binding when those conflicts appear.
The Global Lucky Rush pools £5 million across 45 weekly leaderboards, with points awarded based on a 1× win-to-bet multiplier and no minimum stake per spin. Drops & Wins tournaments accept £0.15 minimum bets, pay up to £20,000 per event, and run through 3 March 2027. The Ultimate Casino Championship awards seats in a £40,000 final to players who stake at least £10 in cash on Roulette or Blackjack during the qualifying period.
Reaching our support team and what they can settle
Live chat runs 24 hours a day, seven days a week, accessible from the help icon on any page once you are logged in. Email inquiries go to the address listed in our terms, and postal contact reaches us via TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN for data-protection queries. We do not publish a phone number for player support on our public-facing pages.
The chat team handles questions about deposits, withdrawals, bonus terms, verification requests and technical problems with specific games. They cannot override published terms or approve exceptions to wagering requirements, but they can escalate cases where the outcome is ambiguous or where our own documentation contradicts itself. Response time on email typically runs to one working day; live chat replies arrive within minutes during peak hours and slightly slower overnight when staffing thins out.
Who can open an account and where we accept players from
You must be 18 years of age or older to register or play. We permit accounts from five jurisdictions: the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man and Gibraltar. Attempting to create an account from outside those regions returns an error at the country-selection step, before you reach the personal-details form. We verify location at login and again when you request a withdrawal, using IP geolocation and, where necessary, a request for address documents that confirm residence within an eligible territory.
The age restriction applies to every product on the platform – casino, live dealer, poker and sports betting all carry the same 18+ floor. Creating an account on behalf of someone else, or allowing a minor to use your login credentials, breaches our terms and results in permanent closure with any remaining balance forfeited. We run age-verification checks at registration and reserve the right to request further proof at any later point if the initial check returns inconclusive results.
What sets Grosvenor apart in a crowded field
We host the Goliath poker tournament, which holds the record for the largest live poker event in Europe outside Las Vegas. That tournament runs at our physical venues rather than online, but the same membership number ties your digital poker-room activity to eligibility and seating for the live series. The crossover between online satellites and land-based final tables is a feature unique to operators running both environments under the same brand, and it gives our poker vertical a pathway that purely digital platforms cannot offer.
The sportsbook includes a Teaser+ option for parlays containing spreads or totals, which allocates a pre-set point adjustment to every outcome on the ticket. That mechanic shifts all the lines in your favour simultaneously, at the cost of reduced odds, and it is a bet construction more common in North American markets than UK sports-betting platforms. We also run an Auto Sub feature for football player props, transferring your bet to the direct substitute if the originally selected player is replaced during regular time – which removes the need to monitor team sheets in-play and manually cash out before a substitution voids your stake.
Our sportsbook limits and how we handle event outcomes
The maximum net payout on any bet or combination of bets by one account holder sits at 250,000 EUR. Net payout means the win amount after deducting the stake, so a £100 bet at 2501.00 decimal odds would return £250,100 gross, of which £250,000 is net profit – and that ceiling applies. Stake limits run from 0.1 GBP minimum to 1,000,000 GBP maximum per coupon, though individual markets and bet types impose their own tighter caps within that range.
We accept system bets combining up to 12 different offers on a single slip. Cash Out is available on selected events pre-match and in-play for single and multiple bets, but it cannot be used on free bets or void selections. If an event is abandoned and does not resume within 12 hours of its original start time, all pending offers related to it settle as void with stakes returned.
Dead heats and how payouts divide
When two or more participants share a finishing position, we calculate the payout as Stake × (Odds ÷ Number of Participants Sharing the Position). That formula applies to horse racing, greyhounds and any other market where ties are possible. A £10 bet at 5.0 odds on a runner that dead-heats with one other for first place returns £10 × (5.0 ÷ 2) = £25, which includes the returned stake.
Where we stand and what you can do about it
We run a licensed platform under Gambling Commission oversight, with player funds segregated at the medium protection level and customer balances ringfenced from operational cash flow. The welcome package pays £40 plus 100 Free Spins for a £20 deposit, subject to 10× wagering and a £2,000 win cap. Withdrawals clear in 15 minutes for PayPal and Instant Bank Transfer, or 1–3 working days for cards, with no fees charged by us on any payout.
The library spans hundreds of titles, live dealer tables and a sportsbook with system-bet support and player-prop substitution logic, all accessible from a browser or from one of three dedicated apps depending on which vertical you play. Verification documents are requested in line with UK AML and responsible-gambling regulations rather than at a fixed deposit threshold, and your account is suspended until those checks clear. Grosvenor Membership links online activity to our land-based venues, and the Goliath poker tournament connects digital satellites to Europe's largest live series outside Las Vegas – a feature set that no online-only competitor replicates.
The site accepts players from the UK, Republic of Ireland, Channel Islands, Isle of Man and Gibraltar, all aged 18 or over. Our support team is available around the clock by live chat and email. Check the full bonus terms before you deposit, and claim your £40 plus 100 Free Spins today.
Responsible gambling and the controls we provide
Gambling is entertainment, not a route to income. When it stops feeling like a choice and starts feeling like an obligation, that shift is the clearest signal to pause and reassess. We provide tools to help you manage how you play, but they work only when you recognise the need for them and use them before pressure builds.
Reality checks remind you how long you have been logged in, pinging every 10 to 60 minutes depending on the interval you set. Take-a-break locks your account for a period from 24 hours to 6 weeks, giving you enforced distance without the permanence of full exclusion. Net deposit limits cap how much you can pay in over a day, week or month, calculated from the start of each period rather than as a rolling window. Self-exclusion blocks access entirely for six months to five years, and it applies across all Rank Interactive sites, not just Grosvenor.
Where to get help in the UK
GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24 hours a day. BeGambleAware operates online resources and a chatbot at begambleaware.org. GamStop is a free national self-exclusion scheme that blocks you from all UK-licensed sites at once; register at gamstop.co.uk. Gordon Moody provides residential and online treatment at gordonmoody.org.uk.
Gamban (gamban.com) and BetBlocker (betblocker.org) are blocking-software options that prevent access to gambling sites at the device level. BetBlocker is free and works across desktop, mobile and tablet. If you share a device with someone under 18, parental-control software such as Net Nanny or Qustodio adds a layer that prevents minors from bypassing age gates.
You must be 18 or over (18+) to use this site.
Frequently asked questions
How long do Grosvenor withdrawals actually take to reach my account?
PayPal and Instant Bank Transfer withdrawals clear within 15 minutes. Card payouts take 1–3 working days depending on your bank's processing schedule. We never charge a fee on any withdrawal.
Which payment methods can I use to deposit and withdraw at Grosvenor?
Visa, Mastercard, PayPal and Instant Bank Transfer handle both deposits and withdrawals. Apple Pay and Paysafecard accept deposits only; withdrawals go out by another method. Minimum deposits range from £5 to £10 depending on the channel.
Do I need to verify my identity before I can withdraw from Grosvenor?
Yes. We request documents to confirm your age, identity and address before your first withdrawal, and your account is suspended until those checks clear. Acceptable ID includes a passport, driving licence or national identity card, plus a utility bill or bank statement from the last three months.
Can I bet on sports as well as play casino games at Grosvenor?
Yes. The sportsbook runs alongside the casino, poker rooms and live dealer tables. We accept system bets with up to 12 selections, offer Cash Out on selected events, and cap the net payout on any single bet or combination at 250,000 EUR.
Does Grosvenor offer a mobile app or do I play in a browser?
Both. The site works in any mobile browser without an install. We also publish three separate apps – Grosvenor Casino, Grosvenor Live Casino and Grosvenor Poker – each covering one vertical. The Casino app carries 300 games; the browser library is larger.
What tools does Grosvenor provide if I need to take a break from gambling?
Reality checks remind you how long you have been logged in. Take-a-break locks your account for 24 hours to 6 weeks. Net deposit limits cap how much you can pay in daily, weekly or monthly. Self-exclusion blocks access for six months to five years and applies across all Rank Interactive sites.
How do I contact Grosvenor support if I have a problem with my account?
Live chat is available 24/7 from the help icon once you are logged in. Email inquiries go to the address listed in our terms. We do not publish a phone number for player support. Response time on email is typically one working day; chat replies arrive within minutes during peak hours.
Game Providers
