Responsible Gambling at Grosvenor Casino

Our Commitment to Responsible Gambling

At Grosvenor Casino, we are dedicated to promoting responsible gambling. We believe that gambling should be an enjoyable activity, and we strive to provide a safe environment for all our players. Our commitment includes offering resources and tools to help you gamble responsibly.

Recognizing Problem Gambling (Warning Signs)

It is essential to be aware of the signs of problem gambling. Some common warning signs include:

• Feeling the need to gamble with increasing amounts of money.
• Becoming restless or irritable when attempting to cut down on gambling.
• Gambling to escape from problems or relieve feelings of helplessness.
• Neglecting personal or professional responsibilities due to gambling.
• Chasing losses by gambling more.

Self-Assessment Tools/Questions

To help you evaluate your gambling habits, consider the following questions:

• Do you often gamble more than you can afford to lose?
• Have you ever felt the need to hide your gambling activities?
• Do you feel anxious or stressed about your gambling?
• Have you experienced conflicts with friends or family due to your gambling?

Setting Personal Limits

We encourage our players to set personal limits on:

• Deposit Limits: Control how much money you deposit into your account.
• Loss Limits: Set a maximum loss amount for each session.
• Time Limits: Decide how much time you want to spend gambling.
• Wager Limits: Limit the amount you wager on games.

Self-Exclusion Options and Cooling-Off Periods

If you feel that you need a break from gambling, we offer self-exclusion options and cooling-off periods. You can choose to exclude yourself from our services for a set period, allowing you time to reflect on your gambling habits.

Reality Checks and Session Reminders

We provide reality checks and session reminders to help you stay aware of your gambling time. These reminders will alert you to how long you have been playing and encourage you to take breaks.

Protection of Minors

We take the protection of minors very seriously. Grosvenor Casino strictly prohibits anyone under the age of 18 from gambling. We employ various measures to verify the age of our players and ensure a safe gambling environment.

Helpful Resources and Helplines

If you or someone you know is experiencing gambling-related issues, we recommend reaching out to the following organizations for support:

• GamCare - Provides information, advice, and support for anyone affected by gambling.
• Gambling Therapy - Offers online support to those affected by problem gambling.
• National Gambling Helpline - A free helpline for anyone in the UK who needs help with gambling issues.

How to Get Help

If you need help, please do not hesitate to contact one of the organizations listed above. They provide confidential support and can guide you through the steps to take for recovery.

Our Responsible Gambling Tools

Grosvenor Casino offers various tools to help you gamble responsibly, including:

• Account settings for personal limits.
• Self-exclusion options.
• Reality check notifications.
• Access to responsible gambling resources.

Remember, gambling should be fun and entertaining. If you ever feel that it is becoming a problem, please reach out for help.